This Privacy Statement discloses the privacy practices for The Hanen Centre (hereinafter "Hanen") and its internet web site: http://www.Hanen.org (IP: 76.74.228.95) (hereinafter referred to individually as a "Web site" or “site”).
If you have any questions about any aspect of this policy, or if you feel that The Hanen Centre is not abiding by its posted privacy policy, you should first contact us at memberservices@Hanen.org or by phone at 416.921.1073 ext. 0.
The privacy policy governing this website is as follows:
Information Collection and Use
Hanen collects personally identifiable and non-personally identifiable information from users in a variety of ways. Hanen is the sole owner of all the information collected on the Web site, and may use and share with third parties any and all of the information collected in any manner whatsoever that it deems appropriate for business purposes in its sole discretion.
Registration
To access areas designated as "member areas," users must be current members or affiliates of The Hanen Centre. The information collected when members join Hanen is also used to control access to these areas of the Web site. Hanen members and affiliates who wish to use the "member areas" of the Web site will be required initially to enter certain personal identification information as part of the registration process in order to gain access.
Online Orders
Hanen requests information from its users on its membership form, including contact information (such as name and shipping address) and financial information (such as credit card number, expiration date, etc.). This information is primarily used by Hanen and third parties (e.g. Canada Post) designated by Hanen for billing and to fill customer orders, but may be used by Hanen or third parties designated by Hanen for other business purposes. For example, if there is a problem processing an order, this information may be used to contact the user.
Log Files
Each view of a page on the Web site is logged. Information such as the user's Internet Protocol ("IP") address, time of day and duration of activity on the Web site is recorded. This information may be used by Hanen or third parties designated by Hanen to analyze trends, administer the Web site, track users' movements and gather broad demographic information for aggregate use or for other business purposes.
If illegal activity or any other impermissible activity as identified in the website Terms of Use document is detected on the Web site, Hanen or third parties designated by Hanen may attempt to connect an IP address to personal information.
Links
The Web site contains links to other Internet sites. Please be aware that Hanen is not responsible for the privacy practices of such other Internet sites. We encourage our users to be aware when they leave the Web site and to read the privacy statements of each Internet site that collects personally identifiable information. This Privacy Statement applies solely to information collected by Hanen’s Web site. Website users are solely responsible for any information they offer to external websites, regardless of any actual or implied connection to The Hanen Centre or any of its affiliates.
Surveys
From time to time, Hanen, or third parties designated by Hanen, requests information from users via surveys. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code). Survey information may be used by Hanen, or third parties designated by Hanen, for a variety of business purposes. For example, surveys will be used for purposes of monitoring or improving the use of and satisfaction with the Web site and other services offered by Hanen.
Security
When you submit information via the Web site, Hanen takes certain precautions to protect your user information both online and offline. For example, currently, when registration/order forms on our Web site ask users to enter information (such as a credit card number), that information is encrypted and is protected with encryption software known as Secure Sockets Layer ("SSL"). While you are on a secure page, such as the online store checkout webpages, the lock icon on your Internet browser becomes locked, as opposed to unlocked or open. These security features may be updated from time-to-time at Hanen’s sole discretion.
Just as we currently use SSL encryption to protect sensitive information online, we also use certain efforts to protect user-information offline. Currently, physical copies of our users' information is restricted to our office (access to which is controlled by electronic keycard and a 24-hour security guard) and our servers – both offsite and onsite - are all password protected.
Hanen acts in accordance with industry standards with regard to protecting your personal information both online and offline.
If you have any questions about the current state of security with respect to information collected at the Web site or stored offline, you may send an email to memberservices@Hanen.org.
Special Offers
At its sole discretion, The Hanen Centre may use any personal information collected through our website to provide its website users with special offers (primarily by way of e-mail). The Hanen Centre may also send notifications of renewals and other communications to members via e-mail.
Site and Service Updates
Hanen also sends user site and service announcement updates. Members cannot opt-out from service announcements, which contain important information about the service. We communicate with users to provide requested services and in regard to issues relating to their account via e-mail or phone.
Correcting/Updating Personal Information
If a user's personally identifiable information (such as postal code) changes or if a user no longer desires our service, we will endeavour to provide a way to correct or update personal data which that user has provided to us. This can usually be done from our contact information management webpage or by contacting our offices by phone at 416.921.1073.
Choice/Opt-out
Users who no longer wish to receive our e-mail newsletters or promotional materials may opt-out of receiving a specific communication from Hanen by contacting member support. Please note that there are certain communications which may still be sent to users by Hanen, as referenced above, including without limitation site and Service Updates and membership renewals.
Notification of Changes
If we decide to change our privacy policy, we will post those changes on this webpage so that our users are always informed of what information we collect, how we use it and under what circumstances, if any, we disclose it.
If you have any questions about the privacy policy governing this website, please feel free to contact us at memberservices@Hanen.org or by phone at 416.921.1073 ext 0.