Privacy Policy


This Privacy Statement discloses the privacy practices for The Hanen Centre (hereinafter "Hanen") and its internet web site located at the domain (hereinafter referred to individually as a "Web site" or “site”).

If you have any questions about any aspect of this policy, or if you feel that The Hanen Centre is not abiding by its posted privacy policy, please contact us at [email protected] 
or by phone at 416.921.1073.

The privacy policy governing this website is as follows:

The Hanen Centre respects your privacy and does not sell, rent, trade or otherwise release your personal information except where specifically stated in this policy (refer to "Sharing of Information" section). Furthermore, The Hanen Centre adheres to all legislative requirements governing the collection and use of this information. The information you provide us is used to keep you informed about our activities and upcoming events and to facilitate commercial transactions between you and The Hanen Centre, including the issuing of receipts.

Information Collection and Use

The Hanen Centre collects personally identifiable and non-personally identifiable information from users in a variety of ways, including via its website. While we do not rent, sell or trade your personal information to any third parties except where specifically indicated herein (see "Sharing of Information" section below), The Hanen Centre is the sole owner of all information collected on its web site, and may use this information in any manner it deems appropriate for business purposes in its sole discretion, subject to the terms set out in this policy.

Sharing of Information

The Hanen Centre does not rent, sell or trade your personal information with third parties. However, The Hanen Centre may, as necessary, share the information you provide as part of your registration in one of its workshops, trainings or other events (hereinafter "events") with the host organization for the purpose of facilitating the delivery of this workshop, training or event, and to communicate with you in case of emergency (e.g. a broken water pipe has resulted in a change of venue/location). In such cases, the host organization is instructed to delete your personal information following the conclusion of the event.


To access areas designated as "member areas," users must be current members or affiliates of The Hanen Centre. The information collected when members join Hanen is also used to control access to these areas of the Web site. Hanen members and affiliates who wish to use the "member areas" of the Web site will be required initially to enter certain personal identification information as part of the registration process in order to gain access.

Online Orders

Hanen requests information from its users through its checkout process and on its membership form, including contact information (such as name and shipping address) and financial information (such as credit card number, expiration date, etc.). This information is used by Hanen and third parties (e.g. shippers, local distributors and financial institutions) designated by Hanen for billing and to fill customer orders. For example, if there is a problem processing an order, this information may be used to contact the user. We do not store any credit card information in our systems.

Log Files

User behaviour on this website is tracked and stored for the purpose of analysis. Information such as the user's Internet Protocol ("IP") address, time of day and duration of activity on the Web site is recorded. This information may be used by Hanen or third parties designated by Hanen to analyze trends, administer the Web site, track users' movements through the site and gather broad demographic information for aggregate use.  

If illegal activity or any other impermissible activity as identified in the website Terms of Use document is detected on the Web site, Hanen or third parties designated by Hanen may attempt to connect an IP address to personal information and may transmit this information to relevant authorities as required by law.


The Web site contains links to other Internet sites. Please be aware that Hanen is not responsible for the privacy practices of any Internet sites that do not exist under the Hanen domain. We encourage our users to be aware when they leave The Hanen Centre's web site and to read the privacy statements of each Internet site they may visit. This Privacy Statement applies solely to information collected by Hanen’s Web site. Website users are solely responsible for any information they offer to external websites, regardless of any actual or implied connection to The Hanen Centre or any of its affiliates.


From time to time, Hanen, or third parties designated by Hanen, requests information from users via surveys. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code). Survey information may be used by Hanen, or third parties designated by Hanen, for a variety of business purposes. For example, surveys will be used for purposes of monitoring or improving the use of and satisfaction with the Web site and other services offered by Hanen.


When you submit information via the Web site, Hanen takes certain precautions to protect your user information both online and offline. For example, currently, when registration/order forms on our Web site ask users to enter information (such as a credit card number), that information is encrypted and is protected with encryption software known as Secure Sockets Layer ("SSL"). While you are on a secure page, such as the online store checkout webpages, the lock icon on your Internet browser becomes locked, as opposed to unlocked or open. These security features may be updated from time-to-time at Hanen’s sole discretion.

Just as we currently use SSL encryption to protect sensitive information online, we also use certain efforts to protect user-information offline. Currently, physical copies of our users' information is restricted to our office (access to which is controlled by electronic keycard, mechanical locks and a 24-hour security guard) and our servers – both offsite and onsite - are all password and firewall protected.

Hanen acts in accordance with industry standards with regard to protecting your personal information both online and offline.
If you have any questions about the security features in place with respect to information collected at the Web site or stored offline, you may send an email to [email protected]

Special Offers

At its sole discretion, The Hanen Centre may use any personal information collected through our website to provide users with special offers and information about upcoming events (primarily by way of e-mail). The Hanen Centre may also send notifications of renewals and other communications to members via e-mail. If at any time you no longer wish to receive this information, simply contact us at 416.921.1073 ext 0 or by email at [email protected].  

Correcting/Updating Personal Information

If a user's personally identifiable information (such as postal code) changes, The Hanen Centre provides a way to correct or update the personal data which that user has provided to us. This can be done from our contact information management webpage or by contacting our offices by phone at 416.921.1073 ext 0.


Users who no longer wish to receive our e-mail newsletters promotional materials or other information may opt-out by contacting member support. Please note that there are certain communications which may still be sent to users by Hanen pursuant to other agreements undertaken with The Hanen Centre (e.g. Event Registration Terms and Conditions).

Notification of Changes

If we decide to change our privacy policy, we will post those changes on this webpage so that our users are always informed of what information we collect, how we use it and the limited circumstances under which it may be disclosed.

If you have any questions about the privacy policy governing this website, please feel free to contact us at [email protected] 
or by phone at 416.921.1073 ext 0.