Customer Experience & Marketing Assistant

Full-time | Remote within Ontario (occasional in-person meetings may be required)

The Hanen Centre is a registered Canadian non-profit dedicated to helping young children develop strong language and literacy skills. We support speech-language professionals, educators, and families worldwide through evidence-based programs and resources. 

We’re looking for a motivated and detail-oriented Customer Experience & Marketing Assistant to join our Marketing & Communications team. This entry-level role is ideal for someone who thrives at the intersection of service and strategy, combining strong communication skills with hands-on support for campaigns, sales operations, and member engagement. 

This is an excellent opportunity for someone looking to grow their career in marketing, communications, or nonprofit administration, with meaningful mentorship and exposure to a wide range of projects. 

Key Responsibilities

Customer Service & Sales Support 

• Respond to customer inquiries via phone and email regarding product information, availability, delivery, returns, and general administrative issues.
• Liaise with the shipping department to confirm packaging and delivery logistics.
• Generate quotes, invoices, and receipts, and update contact records to support the Sales Team.
• Assist with customer communication during membership renewal periods.
• Conduct QA of external-facing content (e.g., web pages, email copy).
• Help maintain membership records and organize testimonials.
• Support workshop delivery by testing participant functionality within Hanen’s back-end systems.

Marketing & Administrative Support 

• Assist with the preparation and scheduling of promotional email campaigns.
• Create and manage audience lists and discount codes in CRM and CMS platforms.
• Pull campaign and member events performance stats (e.g., open rates, code usage) to inform strategy and aid in data maintenance.
• Participate in team meetings and provide insight into external stakeholder experience.
• Conduct marketing and customer research to support campaign development, and other duties as assigned.
• Perform QA for marketing workflows and workshop promotions.
• Create and manage surveys in SurveyMonkey for internal teams across departments.

What You Bring

Required 

• Bachelor’s degree
• Excellent attention to detail and organizational skills
• Strong communication and interpersonal abilities
• Proven customer service mindset and professionalism
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Ability to manage multiple tasks and deadlines with confidence

Nice to Have 

• Experience working with CRM platforms (e.g., Microsoft Dynamics, Salesforce)
• Familiarity with database systems and contact segmentation
• Comfort using tools like SurveyMonkey or email marketing software
• Interest in marketing, nonprofit communications, or client success

Why Join Hanen?

• Mission-driven work that supports families and professionals worldwide
• Professional development opportunities and mentorship in marketing and nonprofit communications
• Collaborative, remote-first culture with a supportive and inclusive team
• Occasional in-person gatherings and team-building sessions
• Benefits (health & dental) and vacation package available to all full-time employees

How to Apply

Please send your resume and cover letter to [email protected] with the subject line ‘Customer Experience & Marketing Assistant Application.’ Be sure to include your salary expectations in the body of the email or within your cover letter. Applications without a cover letter and salary expectations will not be considered. Applications will be reviewed on a rolling basis. 

Accessibility 

The Hanen Centre is committed to creating an inclusive and accessible workplace. We welcome and encourage applications from people with disabilities and will provide accommodations upon request throughout the hiring process.