The Hanen Centre’s Privacy Commitment To You
We value the relationships we have with our customers and members, and are committed to responsible information handling practices. We take care in safeguarding your personal information in complying with our own standards and best practices.
The Hanen Centre follows these privacy principles both online and offline in the collection, use, sharing and security of your information. When you provide us with your personal information, you consent to the information practices described in this policy.
This Privacy Policy may not apply to websites that are accessible through The Hanen Centre website, which contains links to other sites operated by third parties. If you access those links, you will leave The Hanen Centre website. The personal data you choose to provide to, or that is collected by these third parties, is not covered by The Hanen Centre Privacy Policy. We encourage you to review the privacy policy of any company before submitting your personal information.
Frequently Asked Questions:
- What information does the Hanen Centre collect from me?
- When does The Hanen Centre collect information from me?
- How does The Hanen Centre use my information?
- How does The Hanen Centre share my information?
- Do I have choices regarding the use of my information?
- Does The Hanen Centre use cookies or other technologies to collect my information?
- How does The Hanen Centre keep my information secure?
1. What information does the Hanen Centre collect from me?
We may collect personal information like contact and billing/shipping information from you. When making purchases, you are required to enter your name and contact details, as well as credit card information in order to directly pay for the items being purchased.
In addition to the information you provide, The Hanen Centre may also collect information during your visit to our website through our Automatic Data Collection such as cookies or clickstream technology. We may also obtain additional personal and non-personal information from third-party providers.
Credit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive personal information required to process a transaction is not used for any other purpose by our financial services providers or The Hanen Centre.
2. When does The Hanen Centre collect information from me?
While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we request personal information when you:
- Set up an account online
- Purchase resources
- Become a member
- Participate in a promotion or survey
- Contact us with a question or concern
3. How does The Hanen Centre use my information?
We use the information you provide in order to:
- assist you in completing a transaction or order
- provide service and support
- Administer promotions or surveys
- Communicate with you about new resources and benefits
- Improve the effectiveness of our website
- Conduct research and analysis regarding Hanen resources
4. How does The Hanen Centre share my information?
The Hanen Centre does not sell or rent your personal information to third parties.
We may need to share your personal information with certain third parties such as our service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
- Fulfilling your orders
- Delivering your packages
- Maintaining our membership program
- Conducting research or administering surveys
- Sending regular mail and e-mail on behalf of The Hanen Centre
- Processing credit card payments
The third parties with whom we conduct business are only authorized to use your information to perform the service for which they were hired.
5. Do I have choices regarding the use of my information?
Once we receive your information, we may send you newsletters, resource updates or promotions. You always have the ability to opt-in or opt-out of receiving future communications from The Hanen Centre.
You can make or change your choices about receiving communications. This option does not apply to communications for the purpose of administering order completion, or other administrative and transactional notices.
To opt-out of or opt-in to receiving communications from The Hanen Centre:
- Call (416) 921-1073 and provide your current contact information.
- Send an e-mail with your current contact information and the type of communication you wish to receive or stop receiving to:
- Send a request with your current contact information and the type of communication you wish to receive or stop receiving to:
- The Hanen Centre
Attn: Privacy Manager
1075 Bay Street
Suite 515
Toronto, ON
Canada
6. Does The Hanen Centre use cookies, or other technologies to collect information about me?
A cookie is a small data file that a website or e-mail may send to your browser, which may then be stored on your hard drive. Cookies let us "remember" information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself. Although our cookies may contain a unique user ID, they do not collect or store any of your personally identifiable information.
You may choose to set your Web browser to not accept cookies. If your cookies are disabled, you can still view our site, but you cannot create an account or make purchases.
Our Web server automatically collects clickstream information such as the address (or URL) of the website that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site, and any search terms you may have entered on our site, among other things. Our Web site may also use other technologies to track which pages of our websites our visitors view. This anonymous clickstream data helps us understand how visitors use our website.
In addition to the information you provide, The Hanen Centre may also collect information about your Internet Protocol (IP) address, clickstream behavior (i.e. the pages you view, the links you click, and other actions you take in connection with HP websites) and product information. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer.
7. How does The Hanen Centre keep my information secure?
The Hanen Centre takes seriously the trust you place in us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, The Hanen Centre uses appropriate physical, technical and administrative procedures to safeguard the information we collect.
We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us, making it unlikely that anyone reads the page as it travels across the network. This security measure is working when you see the symbol of either an unbroken key or a closed lock at the bottom of your browser window.
Disclaimer
The content on this site is provided for informative and educational purposes only. It is not intended to provide therapeutic advice or to replace the professional services of a speech-language pathologist or other qualified health care professional. All medical information should be confirmed with a certified or registered speech-language pathologist or other medical professional.